Please read the terms and conditions below carefully before using the www.cars-done.com online store.
By using the online store on the website www.cars-done.com, you declare that you accept and agree to these terms and conditions.
This document contains the General Terms and Conditions, according to which Kars Dunn Ltd, UIC: 207207060, registered office. Sofia, 8 5th November Street, sells goods to its users through its online store at the website address – www.cars-done.com, hereinafter referred to as SHOP. Anyone who loads the Internet address www.cars-done.com into the technical device used by him will be referred to as USER for short.
By loading any page of the SHOP with the embedded hyperlinks in it, as well as in the other pages of www.cars-done.com or by using or paying for products offered by the SHOP, the User agrees, fully accepts and undertakes to comply with these Terms and Conditions.
The user is identified for the purpose of determining his statement of acceptance of the Terms and Conditions, which is done by storing in the log files of the www.cars-done.com server www.cars-done.com user’s IP address, and other information.
Rights and responsibilities of the parties
The products in the SHOP are limited only to the conditions specified. Kars Dunn Ltd. shall have the right at any time and without notice to make changes to the published products and prices, and all such changes and additions shall be effective as of the time they are posted on the online store’s website: www.cars-done.com.
Limitation of liability
In order to purchase products from the SHOP, you provide personal information.
This information is protected by the Privacy Act.
The SHOP uses personal information for the sole purpose of fulfilling your order.
Your refusal to provide the required Personal Information would mean refusal to use our services, or to access our site in order to order goods.
You can read the Privacy Policy here.
Change of prices of goods
The SHOP has the right to change prices at any time without prior notice to users.
The user is obliged to pay the price that was current at the time of placing the order.
When prices are reduced, the reduced prices are announced by placing the new price next to the old price, which is crossed out.
In case of technical errors made by the user in the information provided by him when placing the order, the SHOP has the right to refuse the order without compensation to the user.
In the case of amounts paid by the user for a specific order(s) that for the above reasons cannot be fulfilled, the SHOP is obliged to refund them.
Rights and obligations under the Consumer Protection Act
Information for consumers pursuant to Art. 47, para. 1 of the Consumer Protection Act:
The main characteristics of the products are described in the presentation page of the respective product.
The supplier of goods ordered from this online store is Kars Dunn Ltd, UIC: 207207060.
Headquarters and registered office of the supplier: gr.
The address of the place of business is. Sofia, 8, 5th November Street.
The final price including VAT of the goods is displayed on the presentation page of the respective product, immediately below the name of the goods.
The value of transport costs for delivery is NOT INCLUDED in the price of the goods.
It is stated separately in the order and is added to the price of the goods when determining the final price to be paid.
The online SHOP does not charge any costs for the use of a means of communication to conclude the distance sales contract.
Terms of payment, delivery and performance, the date on which the SHOP is obliged to deliver the goods or perform the services.
The terms of delivery and execution of orders are described in the “Delivery Information” section.
Payment terms are set out in the “Payment Information” section.
Conditions, time limit and ways of exercising the right of withdrawal.
The consumer has the right to withdraw from the distance selling contract without giving reasons.
The period for exercising the right of withdrawal is 14 days from:
the date of delivery, which means the date on which you or a third party (other than the courier) nominated by you accepted and is in physical possession of the product;
in the case of multiple products ordered in one order and delivered separately, the date on which you or a third party (other than the courier) and nominated by you accepted and took physical possession of the last product;
the date on which we notify you that we cannot deliver the remainder of the products ordered;
in the case of an order relating to the delivery of a product consisting of multiple parts, the date on which you or a third party (other than the courier) and nominated by you have accepted and are in physical possession of the last part, or the date on which we notify you that we cannot deliver the remaining parts.
In order to exercise the right of withdrawal, the consumer must notify the SHOP by indicating his name and address for correspondence and, if available, telephone number and e-mail address, as well as his decision to withdraw from the contract with an unequivocal application, which must be submitted to the SHOP on paper or at the return desk.
The User may also fill in and submit electronically the standard cancellation form, or any other unambiguous cancellation request to the e-mail: office@cars-done.com, and in case of using this option, the ONLINE SHOP will immediately send a message confirming receipt of the cancellation.
In order to comply with the withdrawal period, it is sufficient for the consumer to send his communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period (14 days from receipt of the goods).
In the event that the consumer withdraws from the contract, the SHOP will refund all payments received, excluding shipping costs, without undue delay and in any case no later than 14 days from the date on which the consumer informs the SHOP of his decision to withdraw from the contract.
The ONLINE SHOP shall make the refund to the customer’s bank account or by courier transfer.
The ONLINE SHOP has the right to postpone refunds until the goods are received back.
The user must send to the SHOP or return the goods without undue delay and in any case no later than 14 days after the day on which the user informed the SHOP of his withdrawal from the contract.
The time limit shall be deemed to have been complied with if the consumer sends the goods back to the SHOP before the expiry of the 14-day period.
The consumer shall only be liable for any diminution in the value of the goods resulting from testing other than that necessary to establish their nature, characteristics and proper functioning.
Goods should be returned in their original packaging, complete with accompanying documentation and undamaged.
When exercising the right of withdrawal, the User shall bear the transport costs of returning the goods to the SHOP.
Product discrepancies and claims.
Attention!
Upon receipt of the parcel please check the goods in the presence of the courier.
Upon receipt of the shipment, you must check the contents of the package for conformity of the goods with the order.
In the event of a discrepancy between the goods received and those ordered, the SHOP shall replace the products at its own expense at no additional charge to the User.
In the event of missing goods found by the User upon receipt of the order, the SHOP may offer alternative products of the same value.
If the User refuses the replacement of the products the SHOP shall refund the corresponding amount.
If you have a problem with a product you have purchased, you may contact one of our representatives at 0895653175 or 0897211800.
If a defective product is found, the SHOP undertakes to replace it with a new one, as the transport and other costs of receiving and returning the goods are at the expense of the SHOP.
In the event of damage to the appearance of the goods during transport, you should contact the courier for a damaged shipment report.
In the event that an agreement cannot be reached to the satisfaction of the parties to the dispute, and in accordance with Article 181n., paragraph 4 of the Consumer Protection Act, you can use the following electronic link to the CPC or the online dispute resolution platform (ODR platform) within the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG.
The SHOP reserves the right to amend and supplement these General Terms and Conditions at any time, and all such amendments and supplements shall be effective without the need for prior consent of users.
Amendments and supplements shall come into force automatically from the moment of their publication on the SHOP’s website: www.cars-done.com.
The User has the obligation to visit the General Terms and Conditions page periodically to familiarize himself with any changes.